Refund and Returns Policy

At ntptechstore.com we want you to be completely satisfied with your purchase. We offer a hassle-free 7-day return policy, starting from the date of delivery. If for any reason you are not entirely happy with your purchase, you may return it within this period for a refund or exchange.

How to Return:

1. Eligibility: Ensure the item is returned within 7 days of delivery.
2. Condition: The product must be in its original condition, including all packaging and accessories.
3. Proof of Purchase: Provide a copy of your order confirmation or receipt.

Additional Requirement: To process your return, please provide a courier box opening video that clearly shows the product serial number. This helps us verify the condition of the product and prevents fraud.

Steps to Follow:

1. Record a video as you open the courier box, making sure the serial number on the product is clearly visible.
2. Contact our customer service team at +91 9253488062 OR Raise a Ticket at https://support.ntptechstore.com/ to request a return. Pack the item securely in its original packaging, including any accessories or documentation to initiate the return process. Attach the video file along with your return request.

Important Notes:

• We make every effort to notify customers in advance if there are minor scratches or dents on the product, particularly for metal items due to outer box damage. These marks are often the result of quality checks and testing procedures, and products with such conditions are typically offered at a discount.
• Many products are tested at our QC station, which may leave identification marks or scratches. Unless these do not affect the product’s functionality, no return requests will be granted.

Refunds and Exchanges:

• Refunds will be processed in Wallet within 2 business days after we receive and inspect the returned item .
• Exchanges will be handled based on product availability. If the item you wish to exchange is out of stock, we will issue a wallet Refund.

Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Refunds:

Refunds will be issued in Wallet with in 2 days.

Exchanges:

If you would like to exchange an item for a different size, color, or style, please indicate your preference when requesting a return authorization. Exchanges are subject to product availability.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately for assistance. We will provide instructions for returning the item and arrange for a replacement or refund as applicable.

Contact Us:

If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact our customer service team.

[email protected]

Customer Service:

Phone: +91 9253488062

Email: [email protected]

Ticket : https://support.ntptechstore.com/

Policy Updates:

We reserve the right to modify or update our refund and return policy at any time. Please check this page periodically for any changes.

Thank you for choosing ntptechstore.com. We appreciate your business!