Returns, Refunds & Cancellation Policy

Last Updated: 16 October 2026

At NTP Tech Store, we aim to provide a clear and fair process for eligible returns, replacements, refunds and order cancellations. This policy explains the applicable conditions and how to request assistance with an order.

Customers can submit return requests, manage cancellations where available, raise support requests and access invoices through the My Account section of our Website.

1. Return Policy

Return requests may be submitted within 7 working days from the date of delivery, subject to the conditions outlined below.

Return Eligibility

To be eligible for a return:

• The product must be unused and in its original condition, except where the return concerns a verified defect, damage, missing item or incorrect product.

• Original accessories, packaging, manuals, labels and other supplied components must be included, where applicable.

• The original serial number and product identification details must be intact, where applicable.

• The return request must be submitted within the applicable return period.

• The product must satisfy the relevant product-specific return conditions.

For damaged, defective, missing or incorrect items, please provide photographs and, where available, an unboxing video to help us verify the issue.

To request a return, log in to your account and submit a support request through the Get Support option or the relevant order page. Our team will review your request and provide further instructions.

Approved returns are subject to verification and inspection after the product reaches our warehouse. A refund or replacement will be processed after the returned product and the reported issue have been assessed.

2. Non-Returnable Products and Conditions

Returns or replacements may not be accepted in the following circumstances, subject to applicable law:

• The product has been used, physically damaged, modified or altered after delivery in a manner inconsistent with the approved return reason.

• Required accessories, components, manuals, labels or serial numbers are missing.

• The return request is submitted after the applicable return period.

• The issue falls under the manufacturer’s warranty process rather than an eligible return claim.

• The product was clearly identified as non-returnable, clearance or AS-IS at the time of purchase, where such conditions are permitted by applicable law.

• The product was damaged due to misuse, negligence, improper installation or failure to follow the manufacturer’s instructions.

Certain products may have specific return conditions. Please review the relevant product page before placing an order.

Nothing in this policy limits rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

3. Return Pickup and Shipping

Where a return is approved and pickup is available, we may arrange collection through a logistics partner.

Customers must make the product available during the scheduled pickup window and pack it securely to prevent damage during return transit.

Missed pickups or failure to hand over the product may delay the return process. Where pickup is unavailable, our support team may provide instructions for returning the product through an alternative shipping method.

Please do not send any product to our warehouse without receiving return instructions from our support team.

Return shipping responsibility and any applicable charges will depend on the reason for return, the approved resolution and applicable law. Customers will be informed of the relevant arrangements during the return process.

4. Damaged, Defective, Incorrect or Missing Products

If your order arrives damaged, contains an incorrect product, or is missing an item or accessory, contact us promptly through the support system in your account.

Please provide:

• Your order number.

• A description of the issue.

• Photographs of the product, packaging and shipping label, where relevant.

• An unboxing video, if available.

We will review the information and determine the appropriate resolution, which may include a replacement, return, refund, repair or another remedy, depending on the circumstances and applicable policy.

We recommend retaining the original packaging until the issue has been resolved.

5. Refund Policy

Refund eligibility depends on the reason for the request, the product’s condition, the outcome of verification and the applicable order terms.

Once an approved returned product has been received and successfully inspected, the eligible refund will be processed according to the refund method applicable to the order.

Refund Method

Approved refunds are generally credited to your NTP Tech Store Wallet within 3–7 working days after successful quality inspection (QC).

Wallet balance can be used for future purchases on ntptechstore.com.

Where a different refund method is required by applicable law or agreed in writing, the refund will be handled accordingly.

The time required to complete verification and process a refund may vary depending on the return shipment, product inspection and circumstances of the case.

Refund Rejection

A refund may be declined where the return does not meet the applicable conditions, including circumstances where:

• The returned product does not match the product supplied.

• Required accessories or components are missing.

• The product has unauthorised modifications or damage unrelated to the approved return reason.

• The reported issue cannot be verified after reasonable inspection.

• The product does not satisfy the applicable return conditions.

Any decision will be subject to applicable consumer protection laws and the specific circumstances of the claim.

6. Order Cancellation Policy

Cancellation Before Dispatch

Orders may be cancelled before dispatch, subject to order status and the applicable payment terms.

For eligible prepaid orders, any approved refund will be processed according to the applicable refund method.

For Partial Cash on Delivery (Partial COD) orders, the ₹299 advance payment is credited to the NTP Tech Store Wallet if the customer cancels before dispatch. It is not refunded as cash under the standard Partial COD terms.

Cancellation or Refusal After Dispatch

Orders generally cannot be cancelled once they have been dispatched.

If a customer refuses delivery or does not accept a shipment after dispatch, the ₹299 advance payment for a Partial COD order is retained and is not refunded or credited to the NTP Tech Store Wallet.

For other orders, any cancellation or refund request will be assessed according to the applicable order terms and store policies, subject to applicable law.

Please review the payment and cancellation conditions displayed before completing your purchase.

7. Replacement Policy

A replacement may be offered for an eligible product that is verified as defective, damaged, incorrect or incomplete.

Replacement availability depends on product availability and the circumstances of the claim. If the same product is unavailable, we will communicate the available alternatives or other applicable resolution.

Replacement requests must be submitted through the support system within the applicable return period, unless a different period or remedy applies under the manufacturer’s warranty or applicable law.

8. Manufacturer Warranty

Some products sold by NTP Tech Store may carry a manufacturer’s warranty. Coverage, duration, exclusions and claim procedures vary by product and brand.

Where an issue is covered by the manufacturer’s warranty, customers may need to contact the manufacturer or its authorised service centre for inspection, repair or replacement under the applicable warranty terms.

Please check the product listing and accompanying warranty documentation for specific details. A manufacturer’s warranty is separate from the store’s return policy and does not remove any rights provided by applicable law.

9. Important Information

• We recommend recording an unboxing video for electronics and products containing multiple components.

• Retain the original packaging and accessories until you have checked the product.

• Return requests must be submitted through your account or the support channel specified by our team.

• Do not ship products back without receiving return instructions.

• Product-specific conditions will apply where clearly disclosed, subject to applicable law.

• Return, inspection and refund timelines may vary depending on logistics and verification requirements.

• We may update this policy from time to time. Changes will be published on this page and will apply subject to applicable law and the terms governing the relevant order.

10. How to Contact Us

For returns, replacements, cancellations, refunds or warranty assistance, log in to your account and raise a support request through My Orders or the relevant order page.

You can also contact us by email or telephone.

NTP Tech Store
Website: https://ntptechstore.com
Email: support@ntptechstore.com
Telephone: +91 130 4040 892

Please include your order number when contacting us about an existing purchase so that we can assist you more efficiently.