Privacy Policy

Last Updated: 16 October 2026

Who We Are

NTP Tech Store operates the website https://ntptechstore.com (“Website”). In this Privacy Policy, “NTP Tech Store”, “we”, “us” and “our” refer to the business operating this Website.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you browse our Website, create an account, place an order, contact us or use our services.

What Personal Information We Collect and Why

Information Collected Automatically

When you visit our Website, we may automatically collect certain technical and usage information, including:

• IP address

• Browser type and version

• Device type and operating system

• Date and time of your visit

• Pages and products viewed

• Referring website or traffic source

• Website usage and interaction information

We use this information to maintain Website functionality, understand visitor behaviour, improve our services and help protect the Website against misuse and security threats.

Information You Provide

When you create an account, place an order, contact us, request support or otherwise interact with our Website, we may collect information such as:

• Name

• Billing and shipping address

• Email address

• Mobile number or telephone number

• Account and order details

• Transaction and payment status information

• Product enquiries and customer support communications

• Information submitted through contact forms or support requests

• Other information you voluntarily provide to us

We collect information that is reasonably necessary to process orders, arrange delivery, provide customer support, manage accounts, prevent fraud and comply with applicable legal obligations.

How We Use Your Information

We may use your personal information to:

• Process, confirm and fulfil orders.

• Arrange shipping and delivery through our logistics partners.

• Send order confirmations, payment notifications and shipment updates.

• Process payments through available payment service providers.

• Manage customer accounts and provide access to order history and invoices.

• Respond to product enquiries and customer support requests.

• Investigate delivery discrepancies, transaction issues, disputes or suspected fraud.

• Maintain Website security and prevent unauthorised activity.

• Understand Website usage and improve our products, services and shopping experience.

• Measure marketing and advertising performance where applicable.

• Send promotional communications where permitted by applicable law.

• Maintain business, accounting, tax and transaction records.

• Comply with applicable laws, regulations and lawful requests from authorities.

We do not use personal information for purposes unrelated to our business without an appropriate legal basis or other permission where required by law.

How We Share Your Information

We may share relevant personal information with service providers and other parties when reasonably necessary to operate our business, fulfil orders or meet legal obligations.

These parties may include:

• Payment service providers: PhonePe, Razorpay and other payment providers made available through our checkout, as applicable.

• Shipping and logistics partners: Delivery companies such as Delhivery and DTDC, depending on the shipment.

• Website and technology providers: Hosting, e-commerce, website maintenance and security service providers.

• Communication and support providers: Services used to manage customer enquiries, email, WhatsApp communications or support requests, where applicable.

• Analytics and advertising providers: Services used to understand Website performance and measure advertising campaigns, where applicable.

• Professional advisers: Accountants, legal advisers and other professional service providers where necessary.

• Government and regulatory authorities: Where disclosure is required by applicable law, legal process or a lawful request.

We seek to limit information shared with service providers to what is reasonably necessary for the relevant purpose.

We do not sell your personal information as a standalone commercial product. We also do not rent customer information to unrelated third parties for their independent marketing purposes.

Cookies and Similar Technologies

Our Website may use cookies and similar technologies to maintain sessions, support shopping cart functionality, remember preferences, analyse Website usage and measure advertising performance where applicable.

Cookies are small data files stored on your device through your web browser.

Depending on the Website features in use, cookies may include:

• Essential cookies: Support core Website functions, including account access and checkout.

• Functional cookies: Remember preferences and improve usability.

• Analytics cookies: Help us understand how visitors use the Website.

• Advertising cookies: Where applicable, help measure marketing campaigns and advertising performance.

You can manage or disable cookies through your browser settings. Blocking certain cookies may affect account access, shopping cart functionality or other Website features.

Where required by applicable law, we will seek consent before using cookies or similar technologies that require consent.

Payment Information

Payments made through our Website are processed using the payment methods and service providers available at checkout, which may include PhonePe and Razorpay.

Payment providers may collect and process information such as transaction references, payment status and the information required to authorise and complete a payment.

We do not intend to store complete payment card details, including full card numbers or card security codes, on our own systems. Payment information may be processed and stored by the relevant payment provider in accordance with its own terms, security practices and privacy policy.

The availability of payment methods may vary by product, order and checkout conditions.

Order Processing and Delivery Information

To fulfil an order, we use relevant customer information, including the recipient’s name, contact number and shipping address, to arrange delivery and provide shipment updates.

We may share necessary delivery information with the assigned logistics partner and use order and shipment records to respond to delivery enquiries, investigate discrepancies and manage order-related disputes.

Customers can access available order information, track shipments, download invoices and raise support requests through the relevant account features on our Website.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include access controls, security updates, restricted access to information and safeguards provided by our technology and service partners.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, although we take reasonable steps to protect the information we handle.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Process orders and provide services.

• Maintain customer accounts and transaction records.

• Handle customer support requests and disputes.

• Investigate suspected fraud or misuse.

• Meet applicable accounting, tax and legal obligations.

• Protect our legitimate business interests where permitted by law.

When information is no longer required, we may delete it, anonymise it or securely dispose of it, subject to applicable legal requirements and legitimate record-retention needs.

Your Privacy Choices and Rights

Depending on applicable law, you may have the right to request access to, correction of or deletion of your personal information, withdraw consent where processing is based on consent, or raise concerns about how your information is handled.

You may also opt out of promotional communications as described below.

To make a privacy-related request, contact us using the details provided in the Contact Us section. We may need to verify your identity before processing certain requests.

We will handle requests in accordance with applicable law and explain where a request cannot be fully completed because of a legal obligation or other permitted reason.

Marketing Communications

We may send promotional communications about products, offers or services where permitted by applicable law and, where required, with your consent.

If you no longer wish to receive promotional emails, you may use the unsubscribe option provided in the message, where available, or contact us at support@ntptechstore.com.

Opting out of promotional communications does not prevent us from sending essential service messages, including order confirmations, payment notifications, shipment updates, account-related notices or responses to support requests.

Third-Party Websites and Services

Our Website may contain links to third-party websites, payment services, social media platforms or other external services.

These third parties operate under their own privacy policies and terms. We do not control their privacy practices and are not responsible for how they independently collect or use information.

We recommend reviewing the relevant privacy policies before providing personal information to third-party websites or services.

Children’s Privacy

Our Website is intended for general consumers. Where applicable law requires parental consent or imposes restrictions on collecting children’s personal information, we will follow those requirements.

If you believe that a child has provided personal information to us in circumstances that violate applicable law, please contact us so that we can review the matter and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, Website features, service providers, technology or applicable legal requirements.

When we make changes, we will revise the Last Updated date at the top of this page. We encourage you to review this page periodically to stay informed about how we handle personal information.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, contact us using the details below.

Business: NTP Tech Store
Website: https://ntptechstore.com
Email: support@ntptechstore.com
Telephone : +91 130 4040 892

For questions relating to an existing order, please use the support request option in your account where possible so that we can assist you with the relevant order.