Shipping Policy
Last Updated: 16 October 2026
At NTP Tech Store, we aim to process and deliver orders efficiently across serviceable locations in India. This Shipping Policy explains our order processing, shipping charges, delivery timelines, tracking facilities and procedures for handling delivery-related issues.
Order Processing and Dispatch
Orders are processed after successful payment confirmation or verification of the applicable payment arrangement.
We aim to dispatch available products as promptly as possible. Processing and dispatch may take longer during promotional periods, public holidays, periods of high order volume or when additional order verification is required.
Once your order has been dispatched, tracking information will be made available through the relevant tracking facility on our Website.
Shipping Across India
NTP Tech Store currently delivers to serviceable locations within India only. International shipping is not available.
Delivery availability depends on your destination PIN code and the courier services available for your order. You can check PIN code serviceability on our Website after selecting a product and before completing your purchase.
Estimated Delivery Time
We aim to deliver orders within approximately 2–6 working days from the date of purchase, subject to successful payment confirmation, product availability, destination serviceability and courier operations.
This is an estimated delivery timeframe, not a guaranteed delivery date. Actual delivery may vary depending on your location and circumstances affecting transportation or courier operations.
Delays may occur due to:
-
Public holidays or high-volume periods
-
Weather conditions or natural events
-
Courier network disruptions
-
Remote or restricted delivery locations
-
Incorrect or incomplete address details
-
Other circumstances beyond our reasonable control
Shipping Charges
Shipping charges depend on the product, destination and applicable delivery arrangements.
-
Free shipping: Available on most products.
-
Shipping charges applicable: Certain products may carry shipping fees due to their size, weight, delivery requirements or pricing structure.
Any applicable shipping charges will be displayed on the product page or during checkout before you complete your purchase.
Shipping and Courier Partners
We use shipping and logistics services to arrange customer deliveries. Our shipping arrangements may include Shiprocket as a shipping platform and courier partners such as Delhivery and DTDC, depending on the shipment and service availability.
The courier partner assigned to your order may vary according to your location and operational requirements.
Order Tracking
You can track your shipment using the Track Order link available in the menu on our Website. You may also log in to your account and visit My Orders to access available order and shipment details.
Tracking information may take some time to become active after dispatch or after the courier updates its system.
If your tracking information has not changed for an extended period or indicates a delivery issue, please raise a support request through your account.
Delivery Address and PIN Code
Please ensure that your shipping address, recipient name, mobile number and PIN code are accurate and complete when placing your order.
Incorrect or incomplete details may result in delivery delays, failed delivery attempts or the return of a shipment.
You can provide separate billing and shipping addresses during checkout where the relevant options are available.
If you need to change your shipping address after placing an order, contact our support team as soon as possible. Address changes cannot be guaranteed once an order has been processed or dispatched.
Delivery Attempts and Undelivered Orders
Our courier partners manage delivery attempts according to their operational procedures.
A shipment may be returned to us if the address is incorrect or incomplete, the destination is not serviceable, delivery attempts are unsuccessful, or the recipient refuses or does not accept the package.
If a shipment is returned, contact our support team to discuss the available options. Any applicable re-dispatch charges, cancellation terms or payment consequences will be handled according to the relevant store policy and the terms disclosed at checkout, subject to applicable law.
Delayed or Lost Shipments
Although we work with logistics partners to deliver orders within the estimated timeframe, delays or shipment issues may occasionally occur.
If your order appears significantly delayed, check the tracking information first. If the issue persists, raise a support request through My Orders so that we can review the shipment details and coordinate with the relevant courier partner where necessary.
Damaged or Tampered Packages
If your package arrives visibly damaged, opened or tampered with, please document its condition as soon as possible.
Where possible:
-
Take photographs or video of the package and shipping label.
-
Retain the original packaging.
-
Contact our support team with your order number and supporting evidence.
This information can help us investigate the issue with the courier and determine the appropriate resolution under our applicable policies.
Incorrect, Missing or Incomplete Orders
If you receive an incorrect product or discover that an item or accessory is missing, please contact us promptly through the support system in your account.
Include your order number, a description of the issue and relevant photographs or video where available. We will review the information and guide you through the applicable resolution process.
Partial Cash on Delivery (Partial COD)
Partial COD is available only on selected products. The applicable advance payment and remaining amount payable on delivery will be displayed during the ordering process.
For eligible Partial COD orders:
-
Cancellation before dispatch: The ₹299 advance amount is credited to your NTP Wallet in accordance with the applicable Partial COD terms.
-
Refusal or non-acceptance after dispatch: The ₹299 advance amount is retained and is not refunded or credited to your NTP Wallet, as disclosed under the Partial COD terms.
Please review the applicable payment and cancellation conditions before placing a Partial COD order.
Billing and GST Invoices
You can enter your GST details during checkout where the relevant field is available. Please ensure that your GSTIN, billing name and billing address are correct before submitting your order.
You can access and download your invoice through your account where the relevant order features are available.
Contact Us
For assistance with an existing order, shipment tracking or delivery-related concerns, please log in to your account and raise a support request through My Orders or the relevant order page.
You can also contact us by email.
NTP Tech Store
Website: https://ntptechstore.com
Email: support@ntptechstore.com
Telephone: +91 130 4040 892
Please include your order number when contacting us about an existing purchase so that we can assist you more efficiently.