Orders & Delivery
For customers checking order status, dispatch, delivery or tracking.
Delivery typically takes 2–6 working days, depending on your location, product availability and courier service.
Click Track Order in the top menu on desktop or the sidebar on mobile. You can also visit Track Your Order or go to My Orders in your account. Delhivery may also send tracking details to your registered WhatsApp number. You can use the Delhivery website or app to check shipment updates.
Tracking updates may take time to appear after dispatch. If the status remains unchanged for an extended period, Open the relevant order from My Account → Orders and use Get Support. Or email support@ntptechstore.com with your order number.
If your order has not yet been dispatched, contact us as soon as possible. We’ll try to update the address before shipment. Once the order has been dispatched, changes may not be possible.
You can download your invoice from My Account → Orders. Open the relevant order and use the available invoice/download option.
Returns, Replacements & Refunds
For customers reporting problems or asking about return eligibility and refund timelines.
Submit your request within 7 working days of delivery, subject to our Returns, Refunds & Cancellation Policy. Log in to your account and use the available order support option.
Contact us promptly through your account’s order support option or email support@ntptechstore.com. Include your order number and clear photos or an unboxing video, where available.
Approved wallet refunds generally take 3–7 working days after the required quality checks are completed. Eligibility and processing depend on our refund policy.
NTP Tech Store Warehouse
1424, Shastri Colony, Gali No. 1
Gohana Road, Sonipat – 131001
If you have placed an order with wrong shipping address, Please infrom us, we will cancel the order and you can place a new order with correct shipping address.
Order cancellation requests can be submitted through the Get Support section in your My Account page. Our support team will review and process the request if the order has not been dispatched.
Products, Authenticity & Warranty
For customers who want to understand product condition, what is included and warranty coverage.
Product condition can vary. Please check the individual product page for details about condition, packaging and included accessories. Contact us before ordering if you need clarification.
Please review the product’s brand, model and description. For questions about a specific item, contact our support team with its name or model number.
Warranty coverage varies by product and brand. Check the product listing or contact us to confirm the applicable warranty details before purchasing.
Payments, Accounts & Customer Support
For payment queries, account assistance and contacting the support team.
Available payment options are displayed during checkout. Select from the methods offered for your order.
Availability depends on the product and delivery location. Some eligible products offer partial cash on delivery, requiring an advance payment and the remaining balance on delivery. Applicable terms are shown during purchase.
Email support@ntptechstore.com or call +91 130 4040 892. You can also use the order support option in your account. Please include your order number for order-related queries.