NTP Tech Store, we understand that sometimes things don’t work out as planned. That’s why we’ve designed our refund and returns policy to be as seamless as possible, ensuring your satisfaction every step of the way.

Conditions For Returns
Faulty / Wrong Products must be returned to us within seven (07) working days from the date on which you have received the product / must be dispatched to us within seven (07) working days from the date of receipt of the product.

For any queries or information, ntptechstore.com requests you to create a Support Ticket at https://support.ntptechstore.com/ or email us at support@ntptechstore.com by sharing your order id to resolve your queries through our customer care executive.

Our office executive will get in touch with you to initiate the process of returns and after verification of the request made on Support System.

“Customers are required to return the product in its original condition, including all packaging materials and accessories, to our warehouse located at Plot No-4, Mayur Vihar, Gohana Road, Sonipat, Haryana – 131001. Returns that do not meet these criteria may be subject to a restocking fee or may not be eligible for a refund.”

Quality Check (QC) will be done by us or our affiliates/associates/service partners to cross-check the status request as made by the buyers.

Refund will be initiated on successful Quality Check of the product and the status of your claims shall be advised to you through email communication

Other Cases for Return/ Replacement of the Product:- Wrong Product – Wrong color/ size/ style, Wrong item delivered or wherein product dispatched differs from the one which was ordered.

Defective Product – Manufacturing defect/ functional defects. (Not applicable, if the product is under the Manufacturer’s Warranty or is an AS-IS products)

Damaged Product – Physical damage/ Tampered product or packaging. (Not applicable, if the product is under Manufacturer’s Warranty or is an AS-IS products)

Wrong Quantity – Missing Products/ Parts. (Not applicable, if the product is under the Manufacturer’s Warranty or is an AS-IS product)

UNDER WHAT CONDITIONS RETURNS/ REPLACEMENT REQUESTS WILL NOT BE ACCEPTED?

RETURNS/ REPLACEMENT REQUESTS WILL NOT BE ACCEPTED UNDER THE FOLLOWING CASES –

If Products are Altered/ Used after delivery by the Buyer (s) without prior intimation to us.

(1) If the Product is returned without Original Packaging (price tags, labels & accessories)
(2) If the Serial Number is tampered with.

For Defective product that is covered under Seller/Manufacturer’s Warranty.
For Damaged/Missing product that is reported after Seven (07) working days of the delivery.
For Products sold under specific promotions or given by way of a gift or sample or in a like manner.

Upon receiving your complaint, we or our service partner shall verify the authenticity and the nature of the complaint and if we are convinced that the complaint is genuine, we shall process your complaint and request for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, we reserve our right to take necessary legal actions against you and you will be solely liable for all costs incurred by us in this regard.

In order to be eligible for a replacement, you must return the product with the original box and all accessories in the exact same condition as it was sold to you. If a product being returned is not in accordance with the above guidelines, then you shall not be entitled to any replacement from us. In case you ordered a wrong item, or the product has been used by you, then you shall not be entitled to any return/refund.

Before accepting a shipment of any product, kindly ensure that the product’s packaging is not in a damaged condition. After acceptance of the same or after the item/product is considered as delivered, then we will not be liable for any replacement of the product or cancellation of the order or any other action of like manner.

REFUNDS

NTP Electronics . will process your refund to the original form of payment or in the bank account of which details are provided by you. The Company is free to decide the mode of payment for such Refund which includes the RTGS payment system.

Refund will be processed within 7 working days from the date of Product Returned to our Warehouse. You are responsible for and must prepay all return shipping charges and you shall assume all risk of loss or damage to the product while in transit to www.ntptechstore.com except the defect is attributable on our part and DOA (Dead on Arrival) cases.

If you have received damaged, defective or incorrectly shipped merchandise, please raise support ticket within 10 working days. Refund may be refused if the product received by us is not as per your claim or Order ID is missing on the package.

THE REFUND OR CANCELLATION MAY BE DENIED IF:

(1) Product is damaged due to improper use by the Buyer.
(2) Any item is missing from the original packaging/order delivered to the buyer

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