⭐ TRUST & TRANSPARENCY – NTP TECH STORE
Genuine Products • Honest Business • Clear Process
Since 2010, NTP Electronics Pvt. Ltd. has been serving Indian customers with reliable IT products and fair business practices. In 2013, we launched NTP Tech Store to bring the same trust online — delivering thousands of products across India with honesty, transparency, and strict quality control.
🔹 Who We Are
We’re a small, experienced team focused on delivering genuine tech at fair prices.
👥 Our Team
- 👨🔧 QC Specialist
- 📦 Packing & Handling Staff
- 📞 Customer Support Representative
- 🧑💼 Procurement & Product Listing
- 🎯 Advertising & Order Management
We are not a marketplace — we are a real IT business, and every product passes through our hands, not random sellers.
🔹 What We Sell
We deal in:
📦 Brand-New Products
Sealed or verified items purchased from trusted suppliers.
📦 Open-Box (A-Grade) Products
- Carefully sourced
- No dents or marks
- Full accessory check
- Factory reset
- Cleaned & tested
- Offered at lower prices
Our open-box products are almost new — but thoroughly tested for your peace of mind.
🔹 Our Quality Control Process (QC)
Every product goes through a strict, step-by-step testing process, monitored via CCTV.
🛠️ How we test products:
- 📶 Routers: Factory reset + signal strength + port testing
- 🔄 TV Sticks: Reset + fresh remote + interface check
- ☎️ Cordless Phones: Reset + new rechargeable battery + call test
- ⌨️ Keyboards & Mice: Every key & button tested via QC software
- 🎧 Headphones: Speaker, microphone, and cable testing
- 📦 New Items: Opened only for verification → sealed with our NTP authenticity stamp
🔒 Extra Safety Improvements (2024–2025):
- Improved NTP anti-duplication stamp
- Second round of QC after factory reset
- Dedicated QC manager
- No bulk purchasing → only selected A-grade items
We check everything, so you don’t face any problems after unboxing.
🔹 Packaging You Can Trust
We maintain a complete packing workflow under CCTV surveillance.
📦 Our Packaging Includes:
- Bubble wrap protection
- Sturdy cardboard boxes
- Branded NTP tamper-proof tape
- Instructions reminding customers to record unboxing
- CCTV-monitored packing, QC, and weight measurement
This ensures your product is shipped safely and prevents courier-related frauds.
🔹 Why Issues Happened Earlier (Honest Explanation)
We believe in transparency.
🧾 What caused misunderstandings in the past?
- Open-box products misunderstood as “used” because of our QC stamp
- Some customers expecting sealed, brand-new units despite lower pricing
- Rare cases where customers attempted fraudulent replacements
- Courier delivery boys mishandling full COD orders
💡 What we changed:
- Improved communication
- Clearer labeling of open-box vs new
- Stronger packaging
- Partial COD system to prevent misuse
- Dedicated support person to handle courier problems
We learn and improve continuously.
🔹 Shipping, COD & Refunds
We keep everything simple and transparent.
🚚 Shipping & COD
- Full COD is risky due to courier fraud → we use partial COD (₹200) on select high-value items
- High-value shipments often attract tampering — this system keeps customers AND us protected
💵 Refunds
- 🔄 Wallet refund for customer-initiated cancellations: within 3 days
- 🏦 Bank refunds (when we can’t deliver): within 7 days
- 📅 All pending refunds are cleared every Saturday
🔁 Replacements
- Replacement-first policy → we always try to replace before refunding
🔹 How to Reach Us
We believe in accessible, human customer support.
📞 Contact Options
- WhatsApp: +91 92534 88062
- Email: support@ntptechstore.com
- Ticket Portal: support.ntptechstore.com
We respond fast and keep you updated.
🔹 Our Promise to You
We will always operate with:
💛 Honesty
We never ship used or damaged products disguised as new.
💙 Transparency
Everything — QC, packing, weighing — is done under CCTV recording.
💚 Fair Pricing
Value for money without compromising on quality.
🧡 Customer Respect
We treat every order with seriousness, whether a ₹400 item or a ₹40,000 item.
⭐ Why You Can Trust Us
We’re not a marketplace seller.
We’re a real business that tests products, inspects packaging, records the handling, and stands behind every single unit we ship.
When you shop from NTP Tech Store, you’re choosing:
✔ A genuine Indian tech business
✔ Real testing, real people, real support
✔ Transparent processes
✔ A fair, honest approach to ecommerce
Thank you for trusting us.
We’ll keep improving — for you.